OUR AMAZON
ICE MAKER FAQ&Troubleshooting
1. The ice machine does not stay frozen and causes the ice to melt, what should I do?
The following 3 points may cause the ice machine does not stay frozen and causes the ice to melt, please troubleshoot one by one：
(1)High temperature around the machine will cause the ice to melt, please place the ice machine in a place where the ambient temperature is below 30 degrees.
(2)The temperature of the water added to the ice machine is too high and will cause the ice to melt, please add clean water below 10 degrees.
(3)Too short of ice-making time will cause the ice to melt quickly, please make sure the ice-making time is between 15-35 minutes.
Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.
2. Ice machine gets hot and stops making ice, what should I do?
The following 3 points may cause the ice machine gets hot and stops making ice, please troubleshoot one by one：
(1)High temperature around the machine will cause the ice machine stops making ice, please place the equipment in a place where the ambient temperature is below 30 degrees.
(2)The temperature of the water added to the ice machine is too high and will cause the ice machine stops making ice, please add clean water below 10 degrees.
(3)Too long of ice-making time will cause the ice machine stops making ice, please make sure the ice-making time is between 15-35 minutes.
Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.
3.The ice has a bad smell, what should I do?
Please make sure that the ice machine is using clean water below 10 degrees.
Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.
Electric Fireplace FAQ&Troubleshooting
1. Will an electric fireplace heat up a room?
The electric fireplace is a cost-effective, safe and efficient way to heat your home. It also has the ability to warm up the room faster than traditional fireplaces. With an electric fireplace, the heat is easily dispersed into the room. This means that you don't have to worry about losing heat through other ventilation options or chimneys that are needed for other fireplaces.If you still confused.please free feel to contact our customer service: sales@rwflame.com
2.Do electric fireplace use a lot of electricity?
Electric fireplaces can be one of the most energy-consuming appliances in a home, especially if you use them at their highest capacity and for many hours each day. In comparison to other large appliances like AC units, stoves or ovens - an average electric fireplace could consume as much electricity in just one hour as them.
The main difference between an electric fireplace and the oven, stove or other parts of a house is that you might run the fire for many hours each day. This means it consumes a lot more energy during that time than one appliance would. But this does not mean it's bad to use them - they can save on electricity and money when used correctly!If you still confused.please free feel to contact our customer service: sales@rwflame.com
3.What should I look for when buying an electric fireplace?
There are four things that you should look for and that includes:
Style
The good news about electric fires is that there are six different styles for them, so you have a wide variety to choose from. Your personal preference and the space that you have available will help determine which style of fire is right for your room.
Stove – They copy the feel and style of a traditional wood-burning stove but you won’t need to get logs delivered. They are free-standing and can be moved anyway around the house.
Suite – They incorporate a full surround and a fire and multiple designs can be taken from the box and positioned against the wall for a fireplace that is instant.
Inset – They normally slot into a cavity or opening which could be either a surround that can house the back of the fire or an existing fireplace opening. If you don’t have an opening then a lot of inset designs come with ‘spacer kits’ which can make them freestanding.
Wall-mounted – They are perfect if you have limited floor space or if you want a modern option. They can either hang on the wall or be built-in with a streamlined look..
Wine Cabinet FAQ&Troubleshooting
1.wine cooler is not cooling, what should I do？
1. Empty the wine cabinet and open the door
2. Keep downtime for more than 4 hours. heat up the refrigerator
3. Then reboot and try again
4. If it still does not work, the compressor may be broken, please contact us for replacement
2.There is condensation on the glass door, what should I do？
1. Please check whether the door is opened too frequently or opened for too long.
2.Please check whether the temperature setting value when the ice bar is running is adjusted very low.
3.Please check whether the ambient temperature is high and the humidity is high. In the season of high ambient temperature and high humidity, this phenomenon is easy to occur, please turn on the dew switch.
3.The wine cabinet is too noisy, what should i do ?
1. Please keep the wine cooler in a stable place. Noise will be generated when it is not placed smoothly.
2.Please keep the exterior of the wine cabinet free from contact with other objects or walls.