Ice Maker FAQ&Troubleshooting

1. The ice machine does not stay frozen and causes the ice to melt, what should I do?

The following 3 points may cause the ice machine does not stay frozen and causes the ice to melt, please troubleshoot one by one：

(1)High temperature around the machine will cause the ice to melt, please place the ice machine in a place where the ambient temperature is below 30 degrees.

(2)The temperature of the water added to the ice machine is too high and will cause the ice to melt, please add clean water below 10 degrees.

(3)Too short of ice-making time will cause the ice to melt quickly, please make sure the ice-making time is between 15-35 minutes.

Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.

2. Ice machine gets hot and stops making ice, what should I do?

The following 3 points may cause the ice machine gets hot and stops making ice, please troubleshoot one by one：

(1)High temperature around the machine will cause the ice machine stops making ice, please place the equipment in a place where the ambient temperature is below 30 degrees.

(2)The temperature of the water added to the ice machine is too high and will cause the ice machine stops making ice, please add clean water below 10 degrees.

(3)Too long of ice-making time will cause the ice machine stops making ice, please make sure the ice-making time is between 15-35 minutes.

Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.

3.The ice has a bad smell, what should I do?

Please make sure that the ice machine is using clean water below 10 degrees.

Excluding the above faults, this phenomenon still exists, please go to the Contact Us to send the message and follow the reply.